Free-shipping to all GCC Countries

GENERAL

 

  • HOW DO I KNOW YOUR ITEMS ARE REAL?
All signatures are genuine and real. As this is our most important mission, we provide an official Certificate of Authenticity. Additionally, we are constantly looking for new ways to prove and demonstrate our credibility. After all, authenticity means everything to us because it means everything to you.

 

  • DOES The Football Autograph BUY SIGNED SHIRTS FROM THE PUBLIC?

No we don’t. Because we wouldn't be able to guarantee the authenticity of an item that public sell.

 

  • I HAVE A PIECE OF SIGNED MEMORABILIA – CAN YOU TELL ME HOW MUCH IT’S WORTH?

No, we don’t. We don’t have the time or the resources to validate, authenticate or evaluate signed memorabilia, we recommend that you reach out to companies who are specialized in this type of businesses.

 

OUR PRODUCTS

  • ARE THE SHIRTS YOU SELL AUTHENTIC? THESE DON’T LOOK LIKE THE ACTUAL SHIRTS OR BOOTS THE PLAYERS WEAR IN GAMES – WHAT’S UP WITH THAT?

The most common type of shirts that we get signed are replicas “Fan Style Shirts”. We source all our shirts from official dealers, so they aren't fake shirts, but they are also not what is sometimes referred to as 'Match Issued' shirts, which is the shirts that players wear when they play during the match.

Buying what is commonly referred to as ‘Fan Style Shirts” allows us to pass on the savings to our customers after the items are signed and offer our items in better prices.

 

  • WHAT ARE ‘FAN STYLE’ SHIRTS?

Usually companies like Nike and Adidas, sell 2 types of club’s shirts. The first, which is match shirts and this is the same shirts which players wear. The second, is the fans style shirts and it comes in cheaper price, and it is different from the shirts that players wear during the match.

 

  • WHAT SIZES ARE THE SIGNED SHIRTS?

Our signed shirts come in a wide variety of sizes and it’s because of this that we don’t list the individual sizes on our website. Signed memorabilia is not meant to be worn.

So, our signed shirts come in a variety of sizes. 

 

  • THE SIGNATURE ON THIS ITEM LOOKS A BIT DIFFERENT TO THE PLAYER SIGNATURE?

Our signing sessions only last for a limited amount of time. With our players signing various quantities of any given item, the signature can vary in size, shape and sometimes clarity or even pen color. We always say that this is another roundabout way of knowing the products are done by hand and not by a robot. If there is a significant difference it may be worth flagging up and talking to us about. If there is only a minor difference, it’s likely to be down to the player signing the product in a slightly different way.

 

  • I’M INTERESTED IN A SIGNED SHIRT THAT IS NOT LISTED?

We offer a custom order service, through this page (Custom order) you can tell us about the shirt that you are interested in, and we will do our best to provide it to you.

  

PURCHASING AND PAYMENT

  • MY ORDER ISN’T GOING THROUGH. WHAT’S GOING ON?

Ops! As long as you haven’t been charged for your order, we recommend you first try using a different web browser or credit card. If you continue to experience problems with ordering, please let us know through the ticking system or through the livechat icon and our customer support team will be able to sort you out.

 

  • DO YOU HAVE ANY DISCOUNT CODES OR PROMOTIONS?

Discount codes, promotions and sales are always heavily promoted on our social media channels and email newsletter. So, the best way to keep up with all our coming promotions, is to follow us through all our social media channels and subscribe to our email newsletter. 

 

DELIVERY AND SHIPPING 

  • I’VE HAD TO PAY IMPORTS/CUSTOMS TAXES TO HAVE MY ITEM DELIVERED. WHAT GIVES?

Unfortunately, there is nothing we can do about charges for import duties and customs taxes, as these are related to the local regulations in your country. 

 

  • WHEN MY ORDER WILL BE DELIVERED
    • If you live in Qatar, then the order will be delivered within 2 working days.
    • If you live outside of Qatar, then it will be delivered in 7-14 working days depends where you live. 
    • The delivery is free of charge. 

 

  • HOW MUCH WILL SHIPPING COST? DO YOU OFFER FREE SHIPPING?
Yes, in fact we offer free delivery to all our orders inside and outside Qatar.

 

  • I’m outside of Qatar and want to order framed items?

Framed items are only delivered inside Qatar because we can’t be sure the frame will be delivered without any damage. But if you live outside of Qatar, you can buy or create your own frame in any framing shop in your country.

 

  • DO YOU SHIP TO MY COUNTRY?

For most likely, yes. To find out for sure, go to the checkout page to check the countries that we ship to.

 

  • HOW CAN I TRACK MY ORDER?

As soon as your order has been placed and is confirmed by our system, you will receive a confirmation email. And you will be notified by email with all shipment updates, and you can also use our tracking page to track your order: http://thefootballautograph.com/apps/aftership

  

  • MY ITEM HAS BEEN DAMAGED, WHAT DO I DO?

Let us know as soon as you can about the item that has been damaged and, if you can, send us a photo or two of the damage. We’ll assess the situation, and we’ll arrange for a replacement to be sent out as soon as possible (if applicable).

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